Get in Touch with Us

How Long Each Channel Takes

Live chat is the fastest channel. During staffed hours, expect a first reply within two to three minutes. If the issue is simple — a pending deposit, a forgotten password reset — it often closes in under ten minutes. The contact form is slower by design. Because it goes to a queue, the first human response usually arrives within four to eight hours during the working window. Submissions sent overnight get answered the next morning.

What Never to Send Publicly

Support never needs your login password or a one-time code to help you. If anyone asks for those in a public chat or on social media, it is not us. Sharing them lets someone drain your balance before we can lock the account. Full card numbers are also off limits. We only need the last four digits to verify a deposit. Never paste your full 16-digit card or your CVV anywhere visible to others. Real agents will never request them.

What to Have Ready for Live Chat

To get a one-message answer instead of five back-and-forths, gather three things before you click chat: your account username, the exact ringgit amount involved, and which payment method you used (e-wallet like Touch 'n Go or a bank transfer). Without those, the agent has to ask, you reply, and the clock ticks. With them, the first reply can check your transaction log, match the details, and resolve it immediately. Speed depends on what you bring to the conversation.

Languages and Hours by Channel

Live chat answers in English and Bahasa Malaysia, but the hours differ from the form. Chat is staffed from 9 am to midnight Malaysian time. Outside those hours, the chat bot collects your message, and a human picks it up the next day. The contact form accepts submissions in English or Bahasa around the clock. A support agent reads the form during the same 9 am–midnight window, but you can send it at any hour. Replies to form submissions start the next working period.

Which Channel for What

If your balance looks wrong or a withdrawal hasn't landed, open live chat. That team handles account issues instantly and can verify your details on the spot. It's the fastest route for anything urgent. For a formal complaint or a dispute that needs a paper trail, use the contact form. The form creates a record we can refer back to, so nothing gets lost. Use it for chargeback claims or long-term account reviews.

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